Shipping Policy

Shipping Policy

At Athuel™ we are delighted to offer Free Shipping for all orders within India. Here's everything you need to know about our shipping process:

*NOTE: (Please note that delivery times may vary based on factors such as shipping method, destination, and any unforeseen circumstances beyond our control.)

  • All orders are hygienically packed and processed within 24-72 hours (excluding weekends and holidays) of receiving your purchase confirmation email. You will receive another notification once your order has been shipped. 
  • Our standard shipping option typically delivers orders within 3-7 business days after dispatch, depending on your location (For India)
  • Once your order has been shipped, you will receive a tracking number via email, text message, or WhatsApp, allowing you to monitor the status and progress of your shipment.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

 

To be eligible for a return, your item must be in the same condition that you received it, unused, unopened and with original packaging. You’ll also need the receipt or proof of purchase.

Shipping Accuracy

  • Ensure that your shipping address is accurate and complete to avoid any delays or delivery issues.
  • We are not responsible for orders delayed or undelivered due to incorrect or incomplete shipping information.

To correct your address or to cancel your placed order, reach us within 4 hours. 

Email: Heyathuel@gmail.com

Phone No.: +91-9974398977 

 

 

Friendly Support

Free Shipping
throughout India 

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15-days return & 

exchange Policy

International Shipping Policy

Free Global Shipping on order above $80

We process orders within 2-3 business days, excluding weekends and holidays. Pre-ordered items are processed within 2-3 business days of their arrival in stock.
 

Successfully placed orders will receive an e-mail confirmation with the order details.  If you haven't received an email, please check your spam folder or contact us for confirmation.

If you need any assistance with your order, please contact us immediately. We will be unable to make changes to your order once it's been shipped.


Please review and ensure that you have entered the correct address. We are not liable for non-delivery due to address errors that you have provided. If an order is returned due to an incorrect address, we will refund the original order (excluding the shipping fee) and ask that you re-submit your order.

 

The product shell that has not been utilized by the client, or any hamper attached to the products, will no longer be addressed for return.

 

Shipping Fees: For international orders, shipping rates will be shown at the time of checkout.

We Offer Free Global Shipping on order above $80

*NOTE: We are not responsible for shipping carrier delays.

Order Process

01.

Orders are hygienically packed & processed in 2-3 business days, excluding weekends and holidays. Items that are pre-ordered are processed within 2-3 business days of their arrival in stock.

02.

Orders that are successfully placed will receive an e-mail confirmation with the order details. If you haven't received an email, please check your spam folder or contact us for confirmation.

03.

If you have any questions about your order, please contact us right away at heyathuel@gmail.com We will be unable to make changes to your order once it's been shipped.

04.

Please double-check that you have entered the correct address. We are not liable for non-delivery due to address errors that you have provided. To correct your address or to cancel your placed order, reach us within 4-6 hours.

Contact Us

To Edit, Change your order & address. 

Phone No.:

+91-9974398977 

Email:

Heyathuel@gmail.com

Text us on Whatsapp